For independent P&C agencies · Commercial lines

Know what changed at every commercial account before it renews

Ninety days out, Renewal Check-in sends each commercial client last year's exposures and asks what changed, reminds them until they answer, and keeps a dated record of every request.

Get started $99 a month · up to 300 renewals a year
Commercial renewals Expiring Jan 1 · 4 of 31
Client · lineAccount managerStatus
Harbor Point BuildersGeneral liability · revenue +28%Dana R.Changes
Bayside Marine SupplyCommercial auto · answered in 2 daysSam O.No changes
Quincy Dental GroupProperty · next reminder Nov 2Dana R.Opened
Northline PavingWorkers comp · 3 requestsSam O.No response
What Harbor Point told you
Annual revenue$2,400,000$3,070,000 Locations12 Employees18Same
Received · Oct 14
Illustrative example data, shown in the product's real layout.
See how it works
Illustrative example data. No sound.

Ask every client once a year. Chase the ones who don't answer.

Commercial lines only. The check-in opens 90 days before each expiration, on its own.

01
Upload your commercial renewals as a CSV from any agency management system
HawkSoft, EZLynx, NowCerts, QQCatalyst, AMS360: any export that saves as CSV.
02
Add last year's dec page or ACORD application and it reads the exposures for you to confirm
Each figure sits next to the line it came from. Nothing reaches a client unconfirmed.
03
Clients answer on one page with no login, or click "No changes" if nothing changed
Replies go to the account manager. Never asks for SSNs, license numbers or driver lists.
04
Reminders at 75 and 60 days, changes flagged for your team, and a dated log you can export
At 45 days with no answer, the account manager gets a task: call them.
The dated record

Every ask, every reminder, every answer, with the time it happened.

Utica National's E&O guidance puts it plainly: "your documented outreach can become an element of your E&O defense." Renewal Check-in logs each email with its subject and recipient, each page visit and each answer with the client's typed name, in UTC and your agency's time. Export one renewal as a PDF or a whole season as a CSV.

It is a record, not E&O protection or coverage advice. Your team still owns the renewal.

Outreach log · Northline Paving Workers comp · expires Jan 1
  • Oct 5 · 12:15 UTC
    8:15 AM EDT    Check-in sent to the client: "Harbor Point Insurance: anything changed before your Workers Comp renewal on January 1, 2027?"
  • Oct 19 · 12:15 UTC
    8:15 AM EDT    Reminder sent to the client
  • Oct 28 · 17:41 UTC
    1:41 PM EDT    Client opened the check-in page
  • Nov 2 · 13:15 UTC
    8:15 AM EST    Reminder sent to the client
  • Nov 17 · 13:15 UTC
    8:15 AM EST    Call task sent to the account manager after 3 requests
  • Nov 18 · 15:02 UTC
    10:02 AM EST    Marked answered by phone: two new hires, no new locations
Illustrative example data Logged · never edited
Pricing
$99/ month
  • Up to 300 commercial renewals a year, one flat price
  • Every account manager on your team as a recipient
  • Paid by card, no call

Cancel any time.

Questions

Does it connect to my agency management system?

Not directly. Export your upcoming commercial renewals as a CSV with client name, contact email, line, expiration date and account manager email, and upload it. Any system that exports a spreadsheet works. It is for commercial lines only.

What does my client see?

One page with your agency's name, the account manager's name and phone, last year's exposures, a "No changes, renew as is" button and a few questions about what changed. It never asks for Social Security numbers, driver's license numbers, driver lists or claim details.

Does this protect us from an E&O claim?

No. It gives you a dated record of every request, reminder and answer, which you can export as a PDF or CSV. How you use that record is up to you and your E&O carrier.

Emails come from Renewal Check-in on your agency's behalf, with your agency's name in the subject and replies going to the account manager.