To: Northline Communications billing disputes
Account: 8817-44120
From: Maple Logistics

We dispute the following 5 charges:

1. Invoice NL-2610-4519 (October 2026), line 1, service 45.KQGN.118230..NL, "Dedicated Internet 100 Mbps - Joliet Dock 3": $612.00.
   Billed after the service was disconnected. Disconnected 2026-08-31; billed $612.00 for 2026-10-01 to 2026-10-31. $1,224.00 billed since the disconnect, on 2 invoices.

2. Invoice NL-2610-4519 (October 2026), line 3, service 72.MPLS.300912..NL, "MPLS port 50 Mbps - Memphis DC": $294.19.
   Billed after the service was disconnected. Disconnected 2026-10-12; check proration: 19 of 31 days of 2026-10-01 to 2026-10-31 are after it, $294.19 of $480.00.

3. Invoice NL-2610-4519 (October 2026), line 5, service SIP-0044120-01, "SIP trunk channels - Columbus HQ": $61.20.
   The recurring charge changed. Unit rate changed from $17.00 to $20.06 since last month (+18.0%): $61.20 a month, $734.40 a year. Please confirm the contracted rate and credit the difference if it does not apply.

4. Invoice NL-2610-4519 (October 2026), line 24, service 312-555-0147, "Business Unlimited": $45.00.
   Billed twice. Billed twice on this invoice (also line 23): $45.00.

5. Invoice NL-2610-4519 (October 2026), line 27, service 901-555-0170, "Reconnect fee": $75.00.
   One-time charge billed again. $75.00 one-time charge also billed last month (invoice NL-2609-4471): "Reconnect fee".

Total disputed: $1,087.39.

Please credit these amounts on the next invoice and confirm by reply.